Question 1

HOW MUCH DOES A RACK RENTAL COST?

Accepted Answer

Small rack is $20 which fits 25-35 hanging pieces  Medium rack is $25 50 -60 hanging pieces

Question 2

HOW DO I SET MY RACK UP?

Accepted Answer

We make your setup super easy!

We provide hangers, price tags, tagging supplies, and guidance so you can curate a clean, shoppable rack.

Bring your items sorted by category if possible, and we’ll help you get everything hung, tagged, and looking its best so shoppers can easily find and fall in love with your pieces.

Question 3

HOW LONG DOES MY RACK STAY OPEN

Accepted Answer

Each rental period lasts one full week, Friday to Thursday night.

You’ll drop off your items on the Friday you scheduled, your rack will stay open for shoppers all week long, and then you’ll pick up unsold items on the following Thursday night with our pick up window of 6:30-7:30pm.

(Extra day pickup add-on may be available when needed!)

Question 4

CAN I RESTOCK MY RACK DURING THE WEEK?

Accepted Answer

Of Course!

Question 5

WHAT IF I DON'T MAKE ENOUGH TO COVER MY RACK RENTAL FEE? (FIRST-TIME SELLERS)

Accepted Answer

RACKD offers a First-Time Seller Safety Net. If it’s your first time renting a rack and your earned commission does not exceed the cost of the rack rental, RACKD will absorb the difference. This ensures you can try selling with confidence while you’re learning what sells best.

Question 6

WHAT PERCENTAGE OF COMMISSION DOES RACKD TAKE?

Accepted Answer

RACKD takes 30% commission and you take the rest!

Question 7

WHEN DO I GET PAID?

Accepted Answer

Payouts are issued weekly or at the end of your rental period when you come to pick up any remaining items.

Question 8

WHAT IF I FORGET TO PICK UP MY ITEMS?

Accepted Answer

We understand things come up! If you’re unable to pick up your items on your scheduled day, we offer a $3 next-day pickup (Friday). If you need any extra time we offer extra day pickup add ons to collet your items on Saturday at a $6 fee and Sunday for a $9 fee.

After that grace period, any remaining items may be donated, and unfortunately you won’t receive payout for items not collected.

We do our best to remind you so this never becomes an issue!

Question 9

CAN I BRING ACCESSORIES?

Accepted Answer

Jewelry is not accepted but small items like sunglasses, hair clips, and wallets, etc are displayed at the seller’s own risk.

RACKD is not responsible for theft, loss, or minor damage of small accessories.

Question 10

HOW SHOULD I PREPARE MY ITEMS?

Accepted Answer

Items must arrive:
✔ clean
✔ wrinkle-free
✔ tagged
✔ ready to hang

RACKD may refuse items that are damaged, stained, or inappropriate.

Question 11

CAN I BOOK MULTIPLE WEEKS AT ONCE?

Accepted Answer

Yes—if space is available, you can reserve consecutive weeks.

Question 12

WHAT ITEMS ARE ACCEPTABLE TO RESELL?

Accepted Answer

We accept women’s, men’s, and children’s clothing, shoes, and accessories that are current, trendy, seasonal, or in-demand. Items should be clean, gently worn or new, and fit the style and quality our shoppers expect.

Any jewelry, counterfeit goods, heavily damaged items, and unsafe or unhygienic items are not permitted.

Question 13

WHAT IF I CHOOSE THE EXTRA DAY PICKUP ADD-ON?

Accepted Answer

If you purchase the extra day pickup, your items will be moved to our back room storage area after your rental period ends.

This keeps the sales floor fresh for new sellers while still giving you more time to pick up.

Items will not remain on display during that extra day.

Question 14

WHAT SHOULD I BRING TO SET UP?

Accepted Answer

Just bring your clean clothing and items! We provide hangers, tags, tagging tools, and other setup supplies.

Question 15

CAN I EXTEND MY RENTAL?

Accepted Answer

If your rack is doing well and availability allows, you may be able to extend your rental — just reach out!

Question 16

DO YOU AUTHENTICATE DESIGNER ITEMS?

Accepted Answer

No — sellers are responsible for authenticity. Counterfeit items are not allowed.

Question 17

WHO IS RESPONSIBLE FOR ITEMS?

Accepted Answer

All items are sold at the seller’s own risk. Rackd is not responsible for lost, stolen, or damaged items.

Question 18

What items are NOT accepted?

Accepted Answer

We do not accept:
Jewelry of any kind
Counterfeit or replica items
Cosmetics, fragrances, or beauty products
Any prohibited items may be removed from your rack without notice.

Frequently asked questions