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Privacy Policy

A legal disclaimer

Last Updated: 01/01/2026

RACKD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website, booking system, or rental/consignment services.

1. Information We Collect

a. Information You Provide to Us

We may collect the following information that you voluntarily provide:

  • Personal details: name, email address, phone number, and billing/shipping address

  • Account information: login details if you create an account

  • Booking details: appointment times, event dates, try-on session info

  • Payment information: processed securely through approved payment providers (we do not store full credit card numbers)

  • Seller information: inventory details, payout preferences, and consignment forms

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Cookies or similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide and manage our clothing rental and booking services

  • Process payments securely

  • Communicate order updates, reminders, and service confirmations

  • Manage seller payouts and consignment listings

  • Improve website performance and customer experience

  • Send marketing updates (only if you opt in)

  • Meet legal, tax, and business obligations

3. Sharing Your Information

We do not sell your personal information.
We may share information only with:

  • Payment processors (e.g., Stripe, PayPal)

  • Scheduling/booking systems integrated into our website

  • Service providers that assist with site hosting, analytics, or customer communication

  • Legal authorities, if required by law

All third-party partners must comply with privacy and data-security standards.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your experience, such as:

  • Keeping you signed in

  • Remembering your preferences

  • Analytics for site performance

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable technical and organizational measures to protect your information against:

  • Loss

  • Unauthorized access

  • Misuse

  • Alteration

However, no online system can guarantee 100% security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing emails

  • Request a copy of your data

To exercise your rights, contact us at: RackdResell@gmail.com

7. Data Retention

​We retain your personal information only as long as necessary to:

  • Provide services

  • Fulfill legal or financial obligations

  • Resolve disputes

  • Maintain accurate business records

8. Children's Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last Updated” date. Continued use of our site means you accept the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy, please contact: RACKD
Email: RackdResell@gmail.com

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